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Service
If you are a new customer in the city or service area, the appropriate
deposit and paperwork must be presented in your name. All paperwork
should be complete and accurate. To see details on the required
deposit(s), rates and fees, or to view and print our new service
form, click the appropriate
link below. To see if you are in our service area, call
the City of Grayson Utilities Commission office at 474-7569.
Was My Meter Read?
All meters are read unless estimated. If the meter
is estimated it will have the word estimated printed on the bill
for that month. Consumption is estimated only if the meter
cannot be read after several attempts or problems are detected
with the meter.
How can my meter have been read because:
I placed (something) on the lid and
it's still there
Over 75% of the Commission's water meters are now touch-read
meters and therefore do not require the lid to be raised. However,
the meter readers are instructed to replace all items found on
top of a meter or lid, in the same place, after the meter has
been read.
There is dirt or mud on the meter face, covering the numbers
See above answer regarding the number of touch-read meters in
our system. With regards to the non-touch-read meters, the meter
boxes contain dirt, mud, and in some cases, ground water. It
is not uncommon for the mud and dirt to cover the readings
after one day. Therefore a meter reader could wipe the meter
face clean on one day and the numbers could be covered again
by the very next day.
Meter Location
Although the Commission makes every effort to install the water
meter on the customer's property, sometimes the distance
to a main line is too far to make this feasible. In such
cases, the Commission installs the meter on the nearest main
line which is sometimes on someone else's property.
