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| WATER
AND SEWER BILL ADJUSTMENTS |
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The
Utility Commission may under unusual and/or special circumstances,
non-reoccurring and rare in nature, provide reasonable
adjustments based upon such mitigating conditions, which
appear to require such adjustment to a utility bill. The
burden of proof shall rest with the customer and there
is absolutely no obligation on the commission to provide
any such adjustment. The Utility Superintendent or
his designee shall maintain a file of any such adjustments
granted under this policy for review by the Utility Commission.
- An adjustment
may be made to individual residential water billings,
if a high usage occurs which causes volume to exceed
200% of the average during the previous 12 months. An
adjustment may be made for any amount over 200% of the
average bill; however, no bill so adjusted shall be reduced
to less than 3,000 gallons. The commission may
determine to extend this adjustment to more than one
billing if it appears to be part of the same occasion. The
adjustment period shall not extend beyond two months. In
the event that a customer has not had service for six
continuous months when the leak occurs, the adjustment
will be withheld for six months after the leak is repaired
so that an average consumption can be established. In
the event the water leak does not discharge into the
sanitary sewer system an adjustment will be made on the
sewer portion of the utility bill.
- The adjustment shall be made to the customers
average consumption at the retail rate plus the actual
production costs of the water and/or sewer. The
production costs shall be determined by the most
current cost of service report outlining the individual
cost per 1,000 gallons.
- The Utility Superintendent shall submit the “Request
for Adjustment” forms at the regular monthly
meeting.
- Any adjustment under
this policy requires the customer to complete a Request
for Adjustment form and to present
the form along with proof that the leak was repaired
to the Utility Commission during its regular monthly
meeting.
- On the occasion
the Utility Commission denies an adjustment they may
elect to establish a payment plan in special circumstances
when needed and may also cease such plan for any delinquency
or non-payment. The payment plan shall be in writing.
- It is the policy of the Utility Commission to grant a one time
per calendar year sewer adjustment for filling a swimming
pool.The adjustment is based
on the gallons of water required to fill the customers swimming
pool. Customers who request an adjustment must sign and complete
the Commission’s
Pool Adjustment
Form.
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